Starting at 3:00 PM ET, cloud services experienced increased latency, resulting in errors impacting store operations. Stores without Qu’s in-store cloud device (“QuBox”) may have encountered connectivity or operational errors within KDS.
Infrastructure scaling was completed, and errors ceased at approximately 3:35 PM ET. While KDS applications typically recover automatically, some devices may still display a “no connection” error. To resolve, please reload the KDS app or reboot the device