Delayed queue processing of real-time data
We will continue to investigate the root cause of the disruption today to expand on our preliminary findings and will be sharing updates through our customer success channels early next week.
If you are using the “Check Attributes » CRM” field on the POS to look up guests, this may continue to experience issues, please use the loyalty lookup and preferably loyalty QR scan to add guests to the check.
Backlog messages have been processed and should be showing at real-time again.
Restaurants are currently operational and able to process checks.
We continue monitoring the recovery of our data center.
Restaurant data may be delayed in reporting for up to an hour. A status update will be posted when data availability is real-time.
CRM Customer Lookups may be delayed. Loyalty lookups via QR code should be unaffected.
We’ve identified a spike in traffic in one of our API services and are addressing the issue. Services are returning to normal. KDSs should reconnect automatically; if not, reloading the app will resolve the issue.
We are currently investigating an event causing delayed queue processing of real-time data, impacting terminals, digital ordering, configuration an reporting.
- Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal
- Qu Reporting / Qu-Reporting API
- Qu Core back-end APIs / Qu-Configurations API
- Third Party Partners / OLO Integration