History

99.999% Uptime

We are investigating some temporary high volume conditions Apr 2, 2025 3:22 PM–4:12 PM EDT

Qu Core back-end APIs / Qu-Auth API

Degraded Service Apr 2, 2025 3:01 PM–3:06 PM EDT

Qu Core back-end APIs / Qu-Auth API

No events for 5 days!

KDS connectivity issues for customers not using in-store cloud device ("QuBox") Mar 28, 2025 2:33 PM–2:45 PM EDT

2 Affected Services:

Qu Core back-end APIs / Qu-Operations API
Operational Issues / QuKitchen KDS

No events for 5 days!

KDS connectivity issues for customers not using in-store cloud device ("QuBox") Mar 22, 2025 3:00 PM–3:35 PM EDT

2 Affected Services:

Qu Core back-end APIs / Qu-Operations API
Operational Issues / QuKitchen KDS

No events for 8 days!

Degraded Service Mar 14, 2025 2:34 PM–2:40 PM EDT

Qu Core back-end APIs / Qu-Auth API

No events for 6 days!

Data Degradation - Currently Investigating Mar 7, 2025 6:36 PM–Mar 8, 2025 11:07 AM EST

3 Affected Services:

Qu Reporting / Qu-Reporting API
Qu Reporting / Qu-DataExport API
Operational Issues / POS Functionality

No events for 2 days!

Degraded Service Mar 6, 2025 6:31 AM–6:45 AM EST

Qu Web Ordering / Web Ordering Portal

No events for 5 days!

Task replacement Feb 28, 2025 8:44 AM–8:56 AM EST

Qu Core back-end APIs / Qu-Auth API

No events for 5 days!

Degraded Service Feb 22, 2025 1:36 PM–Feb 23, 2025 8:45 AM EST

Qu Reporting / Qu-Reporting API

Degraded Service Feb 22, 2025 1:37 PM–Feb 23, 2025 8:44 AM EST

Qu Reporting / Qu-DataExport API

Reprocessing reporting data from 2/21/2025 Feb 22, 2025 1:38 PM EST

Qu Reporting / Qu-Reporting API

Reprocessing reporting data from 2/21/2025 Feb 22, 2025 12:30 PM EST

Qu Reporting / Qu-Reporting API

Enterprise Intelligence Reporting is experiencing degraded service Feb 21, 2025 9:12 AM–8:50 PM EST

3 Affected Services:

Qu Reporting / Qu-Reporting API
Qu Reporting / Qu-Notify API
Qu Reporting / Qu-DataExport API

No events for 15 days!

Degraded Service Feb 6, 2025 1:25 PM–1:30 PM EST

Qu Core back-end APIs / Qu-Auth API

No events for 7 days!

Degraded Service Jan 29, 2025 3:19 PM–3:24 PM EST

Qu Core back-end APIs / Qu-Auth API

No events for about 1 month!

WorldPay / Tripos - Transaction Authorizations Dec 29, 2024 12:00 PM–12:17 PM EST

Operational Issues / POS Functionality

No events for 12 days!

Degraded Service Dec 17, 2024 6:31 AM–6:36 AM EST

Qu Core back-end APIs / Qu-Auth API

High load detected on reporting resources Dec 16, 2024 1:32 PM–5:34 PM EST

3 Affected Services:

Qu Reporting / Qu-Reporting API
Qu Reporting / Qu-DataExport API
Operational Issues / Real-time message processing

No events for 26 days!

Message processing delay Nov 19, 2024 7:05 PM–Nov 20, 2024 5:04 AM EST

Operational Issues / Real-time message processing

No events for 12 days!

Delayed real-time message processing Nov 7, 2024 2:24 PM–7:23 PM EST

Operational Issues / Real-time message processing

Deployment configuration affecting order bumping Nov 7, 2024 9:14 AM EST

Operational Issues / QuKitchen KDS

No events for 11 days!

Delay in processing real time messages to reporting Oct 26, 2024 10:12 PM–10:22 PM EDT

Operational Issues / Real-time message processing

No events for 5 days!

Degraded Service Oct 21, 2024 1:05 AM–1:06 AM EDT

Qu Reporting / Qu-Notify API

No events for 10 days!

Degraded Service Oct 10, 2024 2:20 PM–2:25 PM EDT

Qu Core back-end APIs / Qu-Operations API

No events for 7 days!

Degraded Service Oct 3, 2024 1:18 PM–1:27 PM EDT

Qu Core back-end APIs / Qu-Operations API

No events for 19 days!

Degraded Service Sep 13, 2024 1:15 PM–1:38 PM EDT

Qu Core back-end APIs / Qu-Operations API

No events for 4 days!

Degraded Service Sep 9, 2024 9:00 AM–9:15 AM EDT

Qu Web Ordering / Web Ordering Portal

Degraded Service Sep 9, 2024 7:52 AM–8:08 AM EDT

Qu Web Ordering / Web Ordering Portal

Degraded Service Sep 9, 2024 7:14 AM–7:34 AM EDT

Qu Web Ordering / Web Ordering Portal

No events for 1 day!

Degraded Service Sep 7, 2024 10:09 AM–10:13 AM EDT

Qu Web Ordering / Web Ordering Portal

No events for 10 days!

Degraded Service Aug 28, 2024 5:20 AM–5:26 AM EDT

Qu Core back-end APIs / Qu-Configurations API

No events for 12 days!

Delayed queue processing of real-time data Aug 15, 2024 2:22 PM EDT

Qu Reporting / Qu-Reporting API

No events for 2 days!

Degraded Service Aug 13, 2024 2:16 PM–2:17 PM EDT

Qu Reporting / Qu-Notify API

No events for 5 days!

Degraded Service Aug 8, 2024 12:26 AM–12:27 AM EDT

Qu Reporting / Qu-Notify API

Operational Issue Aug 7, 2024 10:31 AM–11:40 AM EDT

Operational Issues / AWS

Degraded Service Aug 7, 2024 9:41 AM–10:42 AM EDT

Qu Core back-end APIs / Qu-Configurations API

Degraded Service Aug 7, 2024 9:52 AM–9:58 AM EDT

Qu Core back-end APIs / Qu-Operations API

No events for 5 days!

Degraded Service Aug 1, 2024 1:21 PM–1:28 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Aug 1, 2024 10:13 AM–10:20 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 5:13 PM–5:19 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 1:32 PM–1:38 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 1:05 PM–1:11 PM EDT

Qu Core back-end APIs / Qu-Auth API

Degraded Service Jul 31, 2024 12:53 PM–12:59 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 12:02 PM–12:09 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 11:18 AM–11:25 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 31, 2024 11:03 AM–11:09 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Impact to AWS us-east-1 Jul 30, 2024 10:38 PM EDT

Operational Issues / AWS

Degraded Service Jul 30, 2024 9:55 PM–9:59 PM EDT

Qu Web Ordering / Web Ordering Portal

Degraded Service Jul 30, 2024 9:09 PM–9:16 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded performance affecting OLO operations Jul 30, 2024 8:57 PM EDT

Third Party Partners / OLO Integration

Degraded Service Jul 30, 2024 5:32 PM–5:39 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 1 day!

Degraded Service Jul 29, 2024 1:05 PM–1:13 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 3 days!

Degraded Service Jul 26, 2024 11:33 AM–11:39 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Some orders with promotions are not being properly handled Jul 25, 2024 1:04 PM–Jul 26, 2024 7:22 AM EDT

Third Party Partners / UberEats Integration

No events for 1 day!

Degraded Service Jul 24, 2024 5:05 PM–5:12 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 24, 2024 12:03 PM–12:10 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 24, 2024 11:31 AM–11:37 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 23, 2024 6:45 PM–6:52 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 23, 2024 5:04 PM–5:11 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 22, 2024 5:35 PM–5:41 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 22, 2024 2:53 PM–2:59 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 3 days!

CrowdStrike Falcon Sensor incident Jul 19, 2024 7:50 AM EDT

Operational Issues / CrowdStrike

Degraded Service Jul 18, 2024 7:42 PM–7:48 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 18, 2024 3:55 PM–3:56 PM EDT

Qu Reporting / Qu-Notify API

No events for 5 days!

Degraded Service Jul 12, 2024 5:22 PM–5:29 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jul 12, 2024 8:26 AM–8:33 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 9 days!

Degraded Service Jul 2, 2024 4:32 PM–4:39 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 5 days!

Degraded Service Jun 27, 2024 3:19 PM–3:27 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 27, 2024 2:37 PM–2:49 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 27, 2024 2:11 PM–2:17 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 27, 2024 1:33 PM–1:42 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 27, 2024 11:01 AM–11:07 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 1 day!

Degraded Service Jun 25, 2024 1:42 PM–1:49 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 25, 2024 11:20 AM–11:26 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 3 days!

Degraded Service Jun 21, 2024 5:13 PM–5:19 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 2 days!

Degraded Service Jun 18, 2024 7:03 PM–7:10 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 18, 2024 8:16 AM–8:22 AM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 5 days!

Degraded Service Jun 12, 2024 7:08 PM–7:15 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 12, 2024 5:14 PM–5:21 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 12, 2024 1:35 PM–1:43 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 1 day!

Degraded Service Jun 10, 2024 4:02 PM–4:09 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service Jun 10, 2024 1:25 PM–1:32 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 6 days!

Degraded Service Jun 4, 2024 1:20 PM–1:27 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 18 days!

Degraded Service May 16, 2024 2:50 PM–2:56 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service May 16, 2024 12:08 PM–12:15 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service May 15, 2024 9:55 PM–10:02 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

Degraded Service May 15, 2024 3:52 PM–3:59 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 5 days!

Degraded Service May 10, 2024 1:52 PM–1:59 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal

No events for 3 days!

Degraded Service May 7, 2024 1:20 AM–1:26 AM EDT

Qu Core back-end APIs / Qu-Auth API

No events for 10 days!

Degraded Service Apr 26, 2024 11:57 AM–11:59 AM EDT

Qu Web Ordering / Web Ordering Portal

No events for 1 day!

Degraded Service Apr 24, 2024 3:36 PM–3:42 PM EDT

Qu Enterprise Intelligence (EI) / Enterprise Intelligence Portal