Connectwise Automate Tool is Unavailable

Monitoring Aug 10, 2026 5:59 AM EDT

We are seeing recovery in this tooling after working with the vendor. We will continue monitoring performance over the next hour before closing this issue.

Investigating Aug 10, 2026 5:18 AM EDT

We’ve confirmed that some functions are not working as expected as of 2026-08-10 0900Z. The issue has been escalated to our third party service provider.

Resolved Aug 8, 2026 1:42 PM EDT

Confirmed all systems are up and we can connect (via Backstage and Control) directly to terminals.

Monitoring Aug 8, 2026 1:28 PM EDT

Continue to work with Connectwise Support to identify the problem

Monitoring Aug 8, 2026 1:04 PM EDT

We are continuing to see issues with Connectwise Automate - unable to use BACKSTAGE or CONTROL. Support case has been created with Connectwise.

Resolved Aug 8, 2026 12:17 PM EDT

Connectwise Automate is now fully functional and available.

Investigating Aug 8, 2026 12:07 PM EDT

Our Support Tool - Connectwise Automate - is currently unavailable. We are working with the vendor to understand status.